Our Culture

At UM Charles Regional Medical Center, everyone strives toward the same mission—making sure patients are receiving the best treatment possible. Our employees take great pride in our collaborative, welcoming environment, which exemplifies our core values built on service, respect, excellence, integrity and teamwork.

UM Charles Regional has developed a reputation for attracting and retaining some of the fields most talented and dedicated professionals. Our unique environment creates camaraderie while celebrating the individual. Our team of professionals truly cares about each other and their work responsibilities.

Standards of Excellence

Our standards are the foundation for the culture and work environment at UM CRMC and we are committed to living by them every day.

 

SERVICE – “Consider Patients First and Always”
We commit to know our patients by responding to their needs, concerns and requests.

  • We always advocate for our patients.
    E.g. I always remember who we are here to serve.
  • We seek opportunities to serve.
    E.g. I introduce myself and my role.
  • We present a professional image and a caring attitude.
    E.g. I follow the University of Maryland Charles Regional Medical Center dress code and resolve difficult situations with care.

 

RESPECT – “Always foster dignity, compassion and value others”
We honor everyone as an individual of essential worth.

  • We respect each other and behave in a professional collegial manner
    E.g. I use positive body language and tone of voice.
  • We show respect in our interactions.
    E.g. I practice the HEART Model to serve others.H- HEAR
    E= Empathize
    A=-Acknowledge/Apologize
    R=-Respond
    T=-Thank
  • We respect the culture and diversity of every person.
    E.g. I show patience and listen to context when others are speaking.

 

EXCELLENCE – “Always Our Best – Get better every day”
We improve the workplace through performance innovation, quality and safety.

  • We demonstrate proven quality and safety practices.
    E.g. I follow Joint Commission requirements
  • We embrace continuous improvement, learning, innovation, and take action to improve existing conditions and processes.
    E.g. I am willing to try new ways of doing things.
  • We go and above beyond expectations and actively work to consistently improve self and others.
    E.g. I promptly respond to requests

 

INTEGRITY – “Always do the Right thing and be Trustworthy and True” –
We inspire trust by saying what we mean, doing what we say, and taking responsibility for our actions.

  • We present the truth in an appropriate and helpful manner.E.g. It is not what you say but how you say it.
  • We adhere to standards of conduct and ethical principles.
  • We always do the right thing even when no one is watching.
    E.g. I am accountable for my own actions
  • We respect privacy and confidentiality.
    E.g. I knock and introduce myself upon entering patient’s rooms.
  • We keep our commitments.
    E.g. I promptly respond to requests.

 

TEAMWORK – “Together We’re Always Better”
We achieve common goals through the coordinated effort of every team member.

  • We are accountable and hold each other accountable to meet our goals.
    E.g. I am accountable for my own actions
  • We speak positively about other departments.
    E.g. I use positive body language and tone of voice.
  • We work together to care for others.
    E.g. I am mindful of my co-workers responsibilities and offer help where possible.